Shipping policy

Shipping Policy


All orders are processed immediately, but due to occasional high order volume and potential carrier delays, delivery may take approximately 1-2 weeks to arrive. We appreciate your patience and understanding. You should receive a separate email with a tracking link. Please allow 24-48 hours for the link to become active. . 

Once the package has been handed over to the carrier, delivery issues may be subject to the carrier’s policies. However, we will do our best to assist customers in resolving shipping issues.

However, we will help you correspond with the agent to solve any difficulties as best we can. 

For domestic orders under $200 we ship without signature confirmation and it is up to the discretion of the delivery person whether to leave the package if there is no one home to accept it. If this is a concern, please provide us with an alternate shipping address if you work during the day or do not anticipate being home to receive your order.

For domestic orders over $200 and for international orders, signature may be required. The shipping agent should always leave a door tag in the event that delivery is unavailable, but We also suggest keeping an eye on the tracking information and reaching out directly to the shipper if you need to coordinate delivery. Contact information to do so will be available when you check tracking but when in doubt, always feel free to reach out to us for help!

On occasion our shipping system may flag certain addresses as invalid or incomplete. When this occurs we will contact you prior to shipping to confirm the address. Please note that any packages returned to us due to incorrect address will be subject to a reshipping fee.


International shipping: We now offer international shipping on our online store. Unfortunately we are not able to provide shipping estimates over email, but our shipping cost is calculated automatically when items are in the cart. All our shipping costs are determined by shipping zone, as well as volumetric and actual weight. 

Shipping time varies by location. These are our rough estimates:

Location

*Estimated Shipping Time

United States

5-8 Business days

Canada, Europe

5-8 Business days

Australia, New Zealand

5-8 Business days

Central & South America

8-15 Business days

Asia

4-7 Business days

Africa

8-15 Business days

Maximum delivery time: 30 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays


TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.


Customs Fees: Import duties, taxes, and customs fees are the responsibility of the customer and are not included in the product or shipping price.

Estimated duties and taxes may be displayed at checkout depending on your country, but final charges are determined by local customs authorities.

Customs policies vary by country. Please check your local customs regulations before placing an order.

Orders refused due to unpaid customs charges may be returned to us. In such cases, original shipping fees and return shipping costs may be deducted from the refund.




Still need help with shipping? Contact PLEATSMOOD

support at contact@pleatsmoodglobal.com — we’re happy to assist you.







D.Grape Co., Ltd.
CEO: JAE YEON LEE
Business Registration Number: 352-81-01312
Address: 404, Banpo Technopia
186 Galmachi-ro, Jungwon-gu
Seongnam-si, Gyeonggi-do
Republic of Korea

Email: contact@pleatsmoodglobal.com