Refund policy
Refund Policy
We accept returns requested within 14 days of delivery.
If you received the wrong item, you may request a return at any time.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@pleatsmoodglobal.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customers are responsible for international return shipping costs unless the item received is incorrect or defective.
If you have any questions about returns, feel free to contact us at
contact@pleatsmoodglobal.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Address: 404, Banpo Technopia 186 Galmachi-ro, Jungwon-gu Seongnam-si, Gyeonggi-do Republic of Korea D.grape Co., Ltd.
Email: contact@pleatsmoodglobal.com
D.Grape Co., Ltd.
CEO: JAE YEON LEE
Business Registration Number: 352-81-01312
Address:
404, Banpo Technopia
186 Galmachi-ro, Jungwon-gu
Seongnam-si, Gyeonggi-do
Republic of Korea
Email: contact@pleatsmoodglobal.com