Shipping policy
Shipping Policy
Order Processing Time
All orders are processed and dispatched within 1–2 business days (excluding weekends and Korean national holidays). Once your package is handed over to DHL Express, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for the tracking status to update.
Customs, Duties & Taxes
All orders ship delivered duty paid (DDP) via DHL Express. Duties and taxes are estimated and collected at checkout based on your order value and destination. The amount shown at checkout is what you pay — nothing further is owed on delivery, and you will never receive a separate invoice from the carrier.
• United States & Japan:
Duties and taxes are calculated at checkout. (関税・消費税は購入時に計算されます)
• All other destinations:
Duties and taxes, where applicable, are calculated at checkout. Singapore and Hong Kong apply no import duty on apparel.
Shipping Rates & Estimated Delivery Times (DHL Express)
All international packages are shipped safely and swiftly via DHL Express.
• United States:
- Orders $200 & over: FREE Express Shipping (3–5 business days)
- Orders under $200: Calculated at checkout based on your address, typically $30–45 (3–5 business days)
• Japan:
- Orders $150 & over: FREE Express Shipping (2–3 business days)
- Orders under $150: Calculated at checkout based on your address (2–3 business days)
• Rest of Asia (South Korea, Taiwan, Hong Kong SAR, Singapore, China):
- Calculated at checkout based on your address. Estimated delivery 2–4 business days.
• Rest of the World (Australia, New Zealand, Canada, United Kingdom, Germany, France, Italy, Spain):
- Calculated at checkout based on your address. Estimated delivery 3–7 business days.
*Delivery estimates exclude delays caused by customs inspection, local carrier disruptions, or extreme weather. Remote and rural addresses may take longer.
Where We Ship
United States, Japan, South Korea, Taiwan, Hong Kong SAR, Singapore, China, Australia, New Zealand, Canada, United Kingdom, Germany, France, Italy, Spain.
Address Verification & Delivery
Please ensure your shipping address is complete and accurate. If our shipping system flags an address as incomplete, our team will reach out to confirm your details prior to dispatch. Packages returned to us due to an incorrect or incomplete address provided by the customer may be subject to a reshipping fee.
For international shipments, a signature may be required upon delivery depending on your local courier policy. If you are unavailable, DHL will leave a notification or door tag to reschedule delivery.
Tracking Information
Every order shipped from PLEATSMOOD receives a full DHL tracking number. You can monitor your shipment's journey in real time via the tracking link sent to your email.
If you have any questions regarding your delivery, please contact our support team:
Email: contact@pleatsmoodglobal.com
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D.Grape Co., Ltd.
CEO: JAE YEON LEE
Business Registration Number: 352-81-01312
Address: 404, Banpo Technopia, 186 Galmachi-ro, Jungwon-gu, Seongnam-si, Gyeonggi-do, Republic of Korea
Email: contact@pleatsmoodglobal.com